Our methodologies/best practices are developed so that our customers achieve maximum business value in the shortest time frames across these critical IT functions. Increased confidence in the validity of their CMDB data, using it as a Single Source of Truth (SSoT) Why ConfigureTekĬonfigureTek is focused on helping customers achieve full benefit from the proper implementation of their Discovery, CMDB, Business Service Mapping, Asset and Service Management solutions.Better positioned to initiate and manage asset lifecycle process.Better positioned to implement a more fully integrated CMDB – for example, starting service mapping initiative.Clear visibility to manage related CIs.Capability to run reports on accurate up-to-date data.
Building a consistent, reliable CMDB that customer can use to open change tickets, incidents, etc.Provided extensive knowledge transfer and documentation for the discovery and integration process with ServiceNow Business Outcomes.Customized the SCCM to ServiceNow integration to include Asset Tag data attribute.Evaluated SCCM discovery data source quality and usability.Evaluated the current environment for ServiceNow discovery.Implement SCCM integration into ServiceNow for workstations ConfigureTek’s Approach.Implement ServiceNow discovery of servers and network devices.To address this challenge, the following tasks were outlined: However, they had no computer CIs to link to incidents except for those they manually created for select cases or situations which made investigating the bulk incidents related to computers time-consuming and tedious. The customer had several years’ experience using ServiceNow Express for creating incidents for servers and workstations. The project resulted in improved CMDB usability and data quality for incident management and established a foundation to implement IT asset life cycle management and service mapping for critical business applications. Task: Improve insurance company’s CMDB data quality and usability leveraging existing and new discovery toolsĬonfigureTek conducted the implementation and configuration of ServiceNow discovery and a custom SCCM integration for a company in the insurance sector in 2 weeks.
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